Shipping policy

 

At Nelorarvo, we strive to provide reliable delivery and clear shipping information for furniture purchased through our online store. This policy outlines our shipping coverage, fees, processing times, delivery estimates, tracking procedures, and responsibilities regarding delivery.

1. Shipping Coverage

We currently ship to eligible delivery addresses throughout the United States. Shipping availability depends on the destination and carrier service coverage. Please provide a complete and accurate delivery address when placing your order.

2. Shipping Fees

The total order amount includes the price of the products and shipping costs. All costs are already included in the displayed price, with no additional charges.
Shipping costs are applied according to the following criteria:
– Orders with a total amount between $0.01 and $99.99: shipping cost of $6.99;
– Orders with a total amount of $100 or more: free shipping.

3. Taxes and Additional Charges

All applicable taxes and related charges are included in the product prices displayed on our website. Any applicable shipping fee will be shown separately at checkout before you complete your purchase. No additional charges will be imposed beyond the amounts disclosed at checkout, except where an adjustment is required or permitted under applicable requirements.

4. Order Cut-Off Time

Our order processing cut-off time is 18:00 CET, Monday through Friday, excluding scheduled non-working days.

  • Orders placed before 18:00 CET on a business day begin processing that day.

  • Orders placed at or after 18:00 CET begin processing on the next business day.

  • Orders placed on weekends or scheduled non-working days begin processing on the next business day.

The cut-off time determines when processing begins and does not guarantee same-day shipment. Processing schedules follow our designated operating time zone.

5. Order Processing Time

Our standard order processing time is 1-3 business days. Processing includes order verification, payment confirmation, item preparation, and shipment arrangements.

Processing time is separate from transit time. If an unexpected issue affects the expected shipment date, we will notify you and provide the available options in accordance with applicable requirements.

6. Estimated Transit Time

The estimated transit time is 5-10 business days after the carrier receives your shipment.

Transit time does not include order processing. The total estimated delivery period is therefore approximately 6-13 business days from the start of processing, excluding weekends, scheduled non-working days, and unforeseen delays.

Delivery estimates are based on our expected fulfillment arrangements and are not guaranteed dates. If we cannot ship your order within the promised timeframe, we will provide the required notice and options, including cancellation and a refund where applicable.

7. Shipping Carriers

We may use established carriers such as UPS, FedEx, and DHL, depending on the delivery address, item dimensions, shipment requirements, and service availability.

The carrier may vary by order. Available carrier and tracking information will be provided after dispatch.

8. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your order number and payment confirmation details. Once your order has shipped, we will provide the available carrier and tracking information by email.

You can check your order status through the "Order Tracking" page on our website. Enter the email address or telephone number associated with your order and the corresponding order number to view the available status information.

Tracking updates may take time to appear after dispatch. If tracking information remains unavailable or has not updated for an extended period, please contact us for assistance.

9. Delivery Issues and Shipping Changes

Damaged or Lost Shipments

Please inspect your shipment upon delivery where possible. If your furniture arrives damaged, components are missing, or the shipment appears to be lost, contact us promptly with your order number and relevant photographs or supporting details.

We will review the information and coordinate with the carrier where appropriate to determine the next steps. Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded or restricted.

Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible. Requests may be accommodated before dispatch, depending on the order status.

Once the shipment has been handed over to the carrier, changes or cancellations may no longer be possible. Any available shipment changes are subject to carrier procedures and the status of the delivery. We will communicate any applicable additional charges before proceeding where required.

Shipping Address and Delivery Responsibility

You are responsible for providing an accurate and complete shipping address and valid contact details at checkout. Please review your information before submitting your order.

Incorrect or incomplete address details may cause delivery delays or a failed delivery attempt. If you discover an error, contact us promptly so we can determine whether the shipment details can still be updated.

We will work with the carrier to investigate delivery issues and assist with available resolutions. Your applicable rights regarding loss, damage, or failed delivery remain unaffected.

10. Delivery and Receipt Guidelines

Furniture shipments may require sufficient access space because of their size and weight. Before delivery, please consider doorways, hallways, stairways, and the available space at your delivery address.

  • Check the outer packaging for visible damage upon delivery where possible.

  • Take photographs of any visible damage to the packaging or furniture and contact us promptly.

  • Retain the packaging and relevant shipping records until you have confirmed that the items arrived in satisfactory condition.

  • Follow the carrier's delivery instructions, including any applicable signature or delivery confirmation requirements.

  • If delivery cannot be completed, refer to the carrier's tracking information or delivery notice for further instructions.

If tracking indicates that your order has been delivered but you have not received it, please contact us promptly so we can review the available delivery records and assist with an investigation.

11. Contact Us

For questions about shipping, delivery estimates, order tracking, or delivery issues, please contact us using the information below.

Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)