Privacy Policy
At Nelorarvo, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you when using our online store.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected when you browse our website, place an order, contact us, or subscribe to receive communications from us.
The information we collect may include your name, email address, telephone number, billing and shipping address, order details, payment-related information, IP address, device information, and browsing activity. We collect information only as reasonably necessary for the purposes described in this policy.
2. Information Collection and Cookies
We collect information you provide directly when placing an order, submitting a request, or contacting us. Certain technical information may also be collected automatically when you use our website.
We use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, and understand website performance. Depending on their purpose, cookies may be classified as essential, preference, analytics, or advertising cookies.
Where consent is required, non-essential cookies will be activated only after you provide valid consent. Our cookie settings should allow you to accept, reject, or manage non-essential cookies. You may change or withdraw your consent at any time through the available settings.
You can also manage cookies through your browser settings. Disabling essential cookies may affect shopping cart, checkout, or other website functions.
3. Use and Disclosure of Personal Information
We use personal information for the following purposes:
To process orders, verify payments, arrange shipping, and provide customer support.
To respond to inquiries and communicate important information about your orders.
To maintain website functionality, analyze performance, and improve the shopping experience.
To protect transactions, detect suspicious activity, and prevent fraud.
To send newsletters or marketing communications when the required consent has been obtained.
To maintain business records and meet applicable tax, accounting, and other legal obligations.
We may share relevant information with payment processors, shipping providers, website hosting and technical service providers, and professional advisers when necessary to perform these functions.
We may also disclose information when required to meet a legal obligation or when reasonably necessary to protect our rights, maintain security, or prevent fraud.
We do not sell personal information for monetary payment. We limit information sharing to what is reasonably necessary for the purposes described in this policy and follow applicable privacy requirements.
4. Data Retention, Security, and Cookie Consent
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable retention requirements. When information is no longer needed, we take reasonable steps to delete or securely dispose of it, unless retention is required or permitted for a valid purpose.
Essential cookies may be used when necessary to operate our online store. Non-essential cookies that require consent will not be activated before valid consent is obtained. Our cookie consent settings should provide a clear way to review and change your preferences.
Withdrawing cookie consent does not affect processing that was lawfully carried out before withdrawal. You may also delete stored cookies through your browser, although doing so may affect certain website functions.
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
5. Your Privacy Rights and Choices
Depending on the privacy requirements applicable to your personal information, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to applicable retention requirements and permitted exceptions.
Request restriction of certain processing activities where applicable.
Object to certain processing activities, including processing based on legitimate interests where applicable.
Withdraw consent for processing activities based on consent.
Request a portable copy of your personal information where applicable.
You may unsubscribe from marketing emails by following the instructions included in the email or by contacting us directly. You may also withdraw consent for non-essential cookies through the available cookie settings.
To exercise your privacy rights, please contact us using the information provided below. We may request reasonable information to verify your identity before processing your request. Certain requests may be subject to applicable conditions, exceptions, or record-retention requirements.
6. Legal Bases for Processing Under the GDPR
Where the General Data Protection Regulation (GDPR) applies, we process personal data on an appropriate legal basis, depending on the purpose of the processing.
Performance of a Contract
We process personal information when necessary to accept and fulfill your orders, process payments, arrange delivery, provide customer support, and perform our contractual obligations.
Explicit Consent
Where required, we rely on your consent to send newsletters and marketing communications or to use non-essential cookies and similar technologies. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Compliance With Legal Obligations
We may process and retain personal information when necessary to meet applicable tax, accounting, recordkeeping, reporting, and other legal obligations.
Legitimate Interests
We may process personal information when necessary for legitimate interests, including maintaining website security, preventing fraud, improving website performance, protecting transactions, and resolving disputes, provided that these interests do not override your applicable rights and freedoms.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices or applicable requirements. The updated version will be published on this page, with the effective date revised where appropriate. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)