Order Cancellation Policy

 

At Nelorarvo, we aim to make order cancellations simple and transparent. This Policy explains cancellation eligibility, request procedures, and refund processing.

1. Order Cancellation Conditions

Orders may be canceled within 48 hours of placement if they have not yet been shipped. Please contact us as soon as possible to request cancellation.

Orders placed more than 48 hours ago or orders that have already been shipped cannot be canceled through our standard cancellation process. After delivery, you may request a return and refund in accordance with our Return and Exchange Policy.

This Policy does not exclude any mandatory consumer rights applicable to your purchase.

2. Order Cancellation Process

To request a cancellation, please follow these steps:

Contact our customer service team by email or phone. Provide your order number and proof of payment so we can identify your order.

We will review your request based on the order status and applicable cancellation conditions. We will notify you of the outcome once the review is complete.

If your request is approved, we will arrange the applicable refund to your original payment method.

Submitting a request does not mean your order has been canceled. Cancellation is confirmed only after we notify you of the result.

3. Refund Process

Refund Method: Approved cancellation refunds will be returned to the original Visa or Mastercard used for payment, as applicable.

Refund Time: We generally expect refunds to appear in your account within 3-5 business days after processing. Actual posting times may vary depending on your card issuer or financial institution.

If your refund has not appeared after this period, please contact us for assistance.

4. Contact Us

For cancellation requests or questions about this Policy, please contact us using the details below.

Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)