Service Policy
At Nelorarvo, we strive to provide a clear and reliable online shopping experience. This Service Policy outlines how our website operates, how orders are handled, and how we support customers throughout the purchasing process. By using our website or placing an order, you acknowledge this Policy, subject to any mandatory rights applicable to your purchase.
1. Introduction and Scope
This Policy applies to your use of our online store, including product browsing, order placement, payment, shipping, and customer service.
2. User Accounts and Website Responsibilities
You are responsible for providing accurate information when placing an order and maintaining the security of your account credentials, where account registration is available. Please notify us promptly if you suspect unauthorized account activity.
We make reasonable efforts to maintain website availability and accuracy. Temporary interruptions, technical issues, or scheduled maintenance may occasionally affect access. We may update website features as needed to maintain or improve our services.
3. Products, Availability, and Pricing
We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, availability, and prices are accurate. Product appearance may vary slightly due to lighting, screen settings, or display differences.
Availability may change. Product prices, applicable shipping charges, and the order total will be displayed before checkout is completed. If a material listing or pricing error is identified, we may contact you to resolve the issue or cancel the affected order and issue any applicable refund.
4. Orders and Payments
Orders are subject to payment authorization, product availability, order verification, and acceptance by us. Please review your order details, shipping address, and total amount before submitting payment.
An order confirmation acknowledges receipt of your order but does not necessarily confirm shipment. If payment cannot be authorized, an item becomes unavailable, or a material order error occurs, we may contact you to resolve the issue or cancel the affected order.
5. Shipping Policy
Orders are processed within the timeframe stated on the relevant product page or in our Shipping Policy. Order processing time is separate from transit time, and delivery estimates may vary.
If we cannot ship within the promised timeframe, we will notify you of the delay and provide the applicable options. For processing timelines, delivery estimates, and further details, please review our Shipping Policy:
6. Order Cancellation Policy
You may request cancellation within 48 hours of placing an order, provided it has not been shipped. Cancellation requests are subject to review and are confirmed only after we notify you of the outcome.
Orders placed more than 48 hours ago or already shipped cannot be canceled through our standard cancellation process. This restriction does not override any mandatory consumer rights that may apply. For details, please review our Order Cancellation Policy:
7. Return and Exchange Policy
Return and exchange requests are subject to the eligibility conditions, request deadlines, and procedures stated in our Return and Exchange Policy. Please submit requests within the applicable return period and include your order number and relevant details.
Any mandatory return or withdrawal rights that apply to your purchase remain unaffected. For complete information, please review our Return and Exchange Policy:
8. Disputes and Applicable Terms
We aim to resolve service-related concerns through direct communication. Our operations are subject to applicable U.S. requirements, and our processing of personal data is subject to applicable data protection requirements, including the GDPR where applicable.
Any dispute will be addressed under the applicable procedures, subject to mandatory consumer protections. We reserve the right to update this Policy and will notify customers of relevant changes where appropriate.
9. Privacy and Data Protection
We collect and process personal data as necessary to manage orders, process payments, arrange delivery, respond to inquiries, and maintain website security. We take reasonable measures to protect personal data and retain it only for as long as necessary for the relevant purposes, subject to applicable retention requirements.
Depending on your location and the applicable data protection requirements, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. For details about data collection, use, retention, and your rights, please review our Privacy Policy:
10. Intellectual Property
Website content, including text, product photographs, graphics, product descriptions, and page layouts, is owned by us or used with authorization. You may not reproduce, distribute, modify, or commercially use such content without prior permission, except where permitted by applicable requirements.
11. Limitation of Liability
To the extent permitted by applicable requirements, we are not liable for indirect or consequential losses arising from website access or temporary service interruptions. Nothing in this Policy excludes or limits liability that cannot be excluded or limited, including mandatory consumer rights and remedies.
12. Amendments to This Service Policy
We may revise this Service Policy to reflect changes in website operations, order procedures, or customer service practices. The updated version will be published on this page, with an effective date where appropriate. Changes will apply as permitted by applicable requirements.
13. Contact Us
For questions about this Service Policy, order processing, or our services, please contact us using the information below.
Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)