Shopping Guide
At Nelorarvo, we provide this Shopping Guide to help customers make informed purchasing decisions, review order details, and understand the checkout process.
1. Product Selection
Review Product Details
Before purchasing, review the product description, dimensions, materials, color, finish, included components, and other specifications shown on the product page. Minor appearance differences may occur due to lighting, screen settings, or material characteristics.
Measure Your Space
Measure the intended placement area, doorways, hallways, and other access points as needed. Confirm that the furniture dimensions meet your space requirements before placing your order.
Check Availability and Delivery Information
Review the product availability and delivery information displayed on our website before purchasing. Delivery estimates are subject to the terms and information provided in our Shipping Policy.
2. Order Review and Confirmation
Review Your Cart
Check the selected products, quantities, and displayed prices before proceeding to checkout.
Verify Order Details and Total Cost
Confirm that your contact information and delivery address are accurate. Before submitting your order, review the item subtotal, applicable taxes, shipping charges, and total amount due. Any applicable charges must be clearly displayed before you complete your purchase.
Order Confirmation
After submitting your order, review the confirmation sent to your provided contact information. An order confirmation does not necessarily mean that the order has shipped.
If you notice an error in your order details, contact us promptly. Changes may not be possible once processing has begun. Please refer to our Order Cancellation Policy for further information.
3. Payment
Accepted Payment Methods
We accept Visa and Mastercard. Available payment options will be displayed at checkout.
Payment Verification
Before completing payment, verify the billing details and total amount due. Payment authorization may be subject to verification by your card issuer.
If a payment appears pending or is declined, check your order status before submitting another payment to help avoid duplicate transactions.
Payment Information Security
Submit payment information only through the designated checkout process. Do not send full payment card details or security codes through ordinary email.
For information about the handling of personal information, please review our Privacy Policy.
4. Delivery and Receipt
Review the delivery information provided for your order and retain your order confirmation for reference.
Upon delivery, check the received items against your order details. If you notice visible damage, missing components, or an incorrect item, contact us with your order number and relevant details so we can review the issue.
For delivery terms and available options, please refer to our Shipping Policy.
5. Contact Us
If you have questions about product information, your order, payment, or delivery, please contact us.
Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)