GDPR

 

At Nelorarvo, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR), where applicable. This GDPR Policy explains how we collect, use, retain, and disclose personal data and outlines your data protection rights.

1. Purpose and Scope

This Policy applies to personal data collected through our online store and related customer service activities. We process personal data as necessary to manage orders, arrange deliveries, provide customer support, maintain website security, and operate our online store.

2. Types of Personal Data Collected

Depending on how you interact with our website, we may collect the following personal data:

  • Contact and Order Information: Name, email address, phone number, billing address, and shipping address.

  • Payment Information: Transaction details, payment status, and related billing information. Payment details may be processed directly by the relevant payment provider.

  • Customer Service Information: Messages, inquiries, and information you provide when contacting us.

  • Technical and Usage Information: IP address, browser type, device information, pages visited, and website interaction data.

  • Delivery Information: Order details and shipment tracking information needed to fulfill your purchase.

3. Lawful Basis for Processing

Where the GDPR applies, we process personal data on one or more of the following lawful bases:

  • Contractual Necessity: To process orders, arrange deliveries, handle payments, and provide customer support.

  • Legal Obligations: To maintain required records and meet applicable obligations.

  • Legitimate Interests: To operate, secure, maintain, and improve our website and services, provided these interests do not override your rights and freedoms.

  • Consent: Where consent is required for specific processing activities. You may withdraw your consent at any time.

4. Your Data Protection Rights

Where the GDPR applies, you may have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete personal data.

  • Request erasure of your personal data.

  • Request restriction of processing.

  • Receive your personal data in a portable format, where applicable.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us using the details in Section 9. We may request information to verify your identity before processing your request.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, complete transactions, provide customer support, maintain required records, and address security or dispute-related matters. When personal data is no longer needed, we will delete it or securely dispose of it, where appropriate.

6. Data Disclosure

We may disclose relevant personal data to service providers that support payment processing, order fulfillment, shipping, website hosting, security, and technical maintenance. We may also disclose personal data when necessary to meet applicable obligations, protect our rights, prevent fraud, or respond to valid requests from authorized authorities.

We limit disclosures to information reasonably necessary for the relevant purpose.

7. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or online transmission can be guaranteed to be completely secure.

8. Changes to This Policy

We may update this GDPR Policy to reflect changes in our data processing practices or website operations. Updates will be posted on this page, together with a revised effective date where appropriate.

9. Contact Us

For questions about this GDPR Policy or to exercise your data protection rights, please contact us:

Address: 6438 Mil Mar Blvd, Alexandria, LA 71302, US
Phone: +1 318-452-7891
Email: info@nelorarvo.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)